Managed Solr Deployment Support Plans - SearchStax
Measured Search® offers a range of deployments and support plans designed to meet your needs.
SearchStax® has you covered whether you are looking for a light-weight development environment or a production-worthy, high-uptime system for mission-critical applications.
Basic and Standard Deployments
The SearchStax dashboard lets you create two kinds of deployments:
Basic Deployment: (SB) For small systems, development and testing.
- Single Server
- Additional servers available
- Single Zookeeper instance
- Limited to 100 MB of documents per upload (but multiple uploads are permitted).
- Selection of RAM and SSD sizes (up to 8 GB RAM, 40 GB SSD storage)
Standard Deployment: (SS) For production systems.
- Three servers fronted by a load balancer
- Additional servers available
- Zookeeper "ensemble" (three instances)
- Not limited to 100 MB per upload.
- Selection of RAM and SSD sizes (up to 68 GB RAM, 700 GB SSD storage)
SearchStax offers Standard, Gold, Platinum, and Platinum Plus support plans.
This is the "free" level of support when you open a SearchStax account.
- Support by email (email@example.com)
- Support of two registered users
- Unlimited number of incidents
- Solr 5.1, 5.4, 5.5, 6.4.
The Gold plan is suitable for production environments. It extends SearchStax with:
- Audit logs
- Availability reporting
- Support for custom JARs and plugins
The Gold-level Service License Agreement (SLA) provides Standard-level service plus:
- 99.5% uptime guarantee
- Response within four hours
- Business hours coverage
- Up to four support contacts
- Solr Upgrade Assistance
- Solr 4.x in addition to Standard-level Solr versions.
Platimum support has all the features of Gold, plus:
- 90-day history of monitoring and analytics data
- Initial set up of alerts
The Platinum SLA provides Gold-level service plus:
- 99.95% uptime guarantee
- Response within one hour
- 24x7x365 coverage
- Up to 8 support contacts
- Phone support
Platinum Plus (White Glove)
The Platinum Plus support plan includes the features of the Platinum plan, plus:
- Your own Virtual Private Cloud (VPC)
- Support for Spark/Silk/Hadoop/MongoDB
The Platimum Plus SLA provides Platimum-level service plus:
- 99.999% uptime guarantee
- Unlimited support contacts
- Dedicated Account Manager
Clients who select Gold, Platinum or Platinum Plus levels of support get access to
an Availability Report in the SearchStax dashboard. This is a graph and a summary that
documents response time and downtime so they can be compared with the guarantees of the SLA.
Supported Cloud Providers
Access to cloud providers and their regions depends on your Support Plan.
Clients with the "Standard" support agreement have access to the following cloud providers and regions.
|Amazon AWS||US West (Oregon), US West (N. California), US East (N. Virginia), EU (Ireland), EU (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Mumbai), Asia Pacific (Sydney)||US West (Oregon), US West (N. California), US East (N. Virginia), EU (Ireland), EU (Frankfurt), Asia Pacific (Singapore), Asia Pacific (Mumbai), Asia Pacific (Sydney)|
|Windows Azure||No Basic plans offered.||East US 2, North Europe|
Gold, Platinum, Platinum Plus SLAs
Clients who have purchased advanced levels of SearchStax support have access to all regions within AWS, Azure and Google.
Plan Best Practices
We recommend these best practices when selecting your infrastructure provider and deployment.
Data Storage Needs
How many documents will you be loading into your Solr indexes? Select a plan that includes enough dedicated storage to meet your application's needs. If you anticipate very large storage requirements, talk with us about a custom plan.
For mission-critical applications a Basic deployment will probably not meet your needs. Choose an appropriate Standard plan with its three redundant nodes and its three-node Zookeeper ensemble. If one server fails, the other two keep the system in service with no downtime.
It is a best practice to run your application tier as close as possible to your users. SearchStax offers cloud hosting centers around the world: three in the United States, two in Europe, and one each in India, Singapore, and Australia.
Choose the cloud provider and region that supports your required Solr version. We currently support versions 5.4.1, 5.5.4, and 6.4.2 with support for other versions soon to come.
There is a plan-pricing calculator on our Plans and Pricing web page.
If you need assistance choosing a Deployment or Support plan, we'd like to help. Send us a question at firstname.lastname@example.org.
We are only too happy to assist you!