As part of our support services at Measured Search®, we offer our premium customers service-level guarantees (SLA) about response time and availability.
Clients who select Gold, Platinum or Platinum Plus levels of support get access to an Availability Report in the SearchStax® dashboard. This is a graph and a summary that makes a record of response times and downtime so they can be compared with the guarantees of the client’s service-level agreement (SLA).
The Availability Report displays the uptime of a specific deployment for the current month and for any previous months.
For further information, see the Plans page of the SearchStax documentation.
Availability Reports are only available to Gold+ Customers.